Member Agreements

1. Member Agreement

Effective Date: April 2026

1.1 Parties

This Member Agreement is between National Home Alliance LLC, a Colorado limited liability company ("NHA"), and the home services business that enrolls in the NHA platform ("Member", "you").

1.2 Membership Grant and Exclusivity

NHA grants Member a non-exclusive, non-transferable membership in the local Alliance covering the geographic market identified at enrollment. NHA operates each Alliance on a category-exclusive basis: only one business per trade category may be an active member of an Alliance at any given time.

Category exclusivity is a defining benefit of NHA membership. As long as Member remains in good standing and current on subscription payments, no other business in the same trade category will be admitted to the same Alliance Market.

1.3 Subscription, Pricing, and Billing

Pricing tier is locked in at the time of joining. Founding members retain the founding-member rate for as long as they remain continuously enrolled. Subscriptions auto-renew monthly until cancelled.

1.4 Member Obligations

• Maintain all licenses, certifications, and insurance required to operate
• Carry general liability insurance with minimum coverage of $1,000,000 per occurrence
• Honor every referral received through the Service in good faith
• Respond to inbound referrals within 24 hours
• Send referrals to other Alliance members whenever possible (target: at least 2/month)
• Update business information within 7 days of any change
• Attend at least 50% of monthly Alliance social events
• Comply with the NHA Code of Conduct
• Comply with all federal, state, and local laws

1.5 Quality Standards and A-Score

NHA tracks each Member's performance using the A-Score, an internal quality metric calculated from referral activity, response time, member feedback, and customer reviews. A sustained A-Score below 60 may trigger a 30-day improvement plan. Failure to improve may result in removal from the Alliance.

1.6 Use of NHA Branding

Member is granted a limited, non-exclusive, revocable license to display the National Home Alliance logo and "Proud Member of NHA" branding on their website, vehicles, and marketing materials during the term of this Agreement. Upon termination, Member shall remove all NHA branding within 30 days.

1.7 Member Spotlights

By joining, Member authorizes NHA and the Alliance Ambassador to create periodic Member Spotlights featuring Member's business name, photos, A-Score, and submitted content, and to distribute these spotlights to other Alliance members and across the broader NHA network. Member may decline a specific spotlight or request removal of a published spotlight by contacting support.

1.8 Confidentiality

• Don't share other members' information with non-members
• Don't use the membership directory for unsolicited bulk marketing
• Don't recruit other members to competing referral networks during membership and for 12 months after

1.9 Termination

Member may cancel anytime in-app or by emailing support@NationalHomeAlliance.com. Cancellation takes effect at the end of the current billing period. NHA may suspend or terminate immediately for non-payment, Code of Conduct violations, loss of required licenses or insurance, verified customer complaints, violation of category exclusivity, or any conduct that brings the Alliance into disrepute.

1.10 Insurance Requirements

• General liability insurance: minimum $1,000,000 per occurrence
• Workers compensation insurance as required by state law
• Automobile liability insurance covering all business vehicles
• Any trade-specific insurance required by applicable licensing authorities

1.11 Limitation of Liability

NHA's total liability under this Agreement shall not exceed the total fees paid by Member in the six months preceding any claim. NHA is not liable for indirect, incidental, special, consequential, or punitive damages.

1.12 Dispute Resolution

Any dispute arising out of or related to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules in Colorado. MEMBER WAIVES THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

1.13 Governing Law

This Agreement is governed by the laws of the State of Colorado.

2. Code of Conduct

Effective Date: April 2026

National Home Alliance is built on trust. Every referral exchanged through the network depends on the assumption that the receiving member will treat the customer professionally, deliver quality work, and represent the Alliance well. This Code of Conduct defines the behavioral standards that every member, ambassador, and NHA staff person agrees to uphold.

Membership in NHA is a privilege, not a right. Violations of this Code can result in warnings, suspension, or permanent removal from the network.

2.1 Core Values

Integrity. Be honest in all interactions with customers, fellow members, ambassadors, and NHA staff.

Quality. Every job you perform reflects on the entire Alliance. Commit to delivering work you would be proud to put your own name behind.

Reliability. Show up when you say you will. Return calls within one business day. Follow through.

Respect. Treat every person with courtesy regardless of background, race, religion, gender, sexual orientation, age, disability, or any other characteristic.

Generosity. The Alliance only works when members give referrals as freely as they receive them.

2.2 Customer Standards

• Respond to every referral within 24 hours, even if only to acknowledge receipt
• Provide written estimates before beginning work whenever possible
• Communicate clearly about timelines, costs, and any changes during a project
• Stand behind your work with reasonable warranties or guarantees
• Resolve customer complaints quickly and in good faith
• Never disparage NHA, the Alliance, or other members in front of customers
• Honor pricing quoted to NHA-referred customers
• Carry and display proper identification when working in customer homes
• Respect customer property: clean up after yourself, don't damage landscaping

2.3 Member Standards

• Send referrals to other Alliance members whenever possible (minimum target: 2/month)
• Make warm introductions by text or email rather than just handing out a phone number
• Follow up to make sure the referral connected
• Thank fellow members when you receive a referral, regardless of outcome
• Attend monthly social events and engage genuinely with other members
• Participate in Member Spotlights when invited
• Share knowledge and resources generously
• Never solicit other members to leave NHA for competing networks
• Never use the member directory for unsolicited bulk marketing

2.4 Professional Standards

• Maintain all required trade licenses and certifications in good standing
• Carry the insurance coverage required by your Member Agreement
• Comply with all federal, state, and local laws including labor, tax, and consumer protection
• Maintain current and accurate business information in the Alliance directory
• Don't accept work outside your expertise or licensure
• Refer customers to other qualified members when a job is outside your scope

2.5 Prohibited Conduct

The following actions are grounds for immediate suspension or removal:

• Fraud, theft, or deceptive business practices
• Performing work without required licenses or insurance
• Accepting payment and failing to perform the work
• Intentionally damaging customer property
• Harassment, discrimination, or threats toward any person
• Sharing confidential member information with non-members
• Soliciting other members to join competing referral networks
• Operating a competing referral network in the same market
• Falsifying reviews, referral counts, or A-Score data
• Drug or alcohol use while working on customer projects
• Any criminal conduct that affects the safety or property of customers or members

2.6 Enforcement

Any member who is suspended or removed has the right to appeal in writing to NHA leadership within 14 days. NHA's appeal review is final.

2.7 Spirit of the Code

When in doubt, ask: (1) Would I be comfortable if this conversation, action, or decision were broadcast to the entire Alliance? (2) Does this build trust or erode it? If the answer to question 1 is no or the answer to question 2 is "erode," don't do it. Pick up the phone and call your Ambassador instead.

3. Refund Policy

Effective Date: April 2026

Short version: NHA offers a 14-day money-back guarantee for new members. After that, you can cancel anytime, but we do not offer pro-rated refunds for partial months. We always refund documented billing errors and verified service failures.

3.1 14-Day Money-Back Guarantee (New Members)

New members may request a full refund of their first monthly subscription fee within 14 calendar days of initial enrollment, no questions asked. Email support@NationalHomeAlliance.com from your account email. Refunds are processed to the original payment method within 5-10 business days. The 14-day guarantee applies only to your first subscription fee.

3.2 Standard Cancellation

After the 14-day window, members may cancel anytime. Cancellation takes effect at the end of the current billing period. NHA does not offer pro-rated refunds for unused days. You retain full access until the end of the period you have paid for.

• In-app: Profile > Settings > Manage Subscription > Cancel
• By email: support@NationalHomeAlliance.com from your account email
• Cancellation requests are processed within 1 business day

3.3 Refunds for Billing Errors

If NHA has charged you in error (duplicate, charge after cancellation, incorrect amount), contact support immediately. We investigate within 2 business days and issue a full or partial refund as appropriate. Documented billing errors are always refunded.

3.4 Refunds for Service Failures

If a verifiable platform outage prevents you from using the Service for more than 48 consecutive hours within a billing period, you may request a service credit equal to the affected days. Email support within 30 days of the outage with dates and times.

3.5 Refunds Are NOT Issued For

• Lack of referrals (NHA does not guarantee referral volume)
• Disagreements with other members
• Customer complaints about your work
• Cancellation due to your own license or insurance lapse
• Account suspension for Code of Conduct violations
• Failure to use the Service or app
• Forgetting to cancel before a renewal
• Charges incurred more than 60 days prior to the refund request

3.6 Chargebacks

If you initiate a credit card chargeback instead of contacting NHA support first, your account will be immediately suspended pending resolution. We strongly encourage contacting support@NationalHomeAlliance.com first.

3.7 Refund Method and Timing

• Refunds are issued to the original payment method only
• Credit card refunds typically appear within 5-10 business days
• ACH refunds typically appear within 7-14 business days

3.8 Contact

All refund requests and questions: support@NationalHomeAlliance.com (response within 1 business day).